Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate
Understand the ITIL model sufficiently to be able to develop, implement and manage an Integrated. Change and Release Management framework, using Configuration Management as a critical component.
The course will cover the typical activities of a practitioner in management of the Change Management, Release Management and Configuration Management processes and will focus on the following areas:
There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.
The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.
Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.
Providing Free ITIL tests to users preparing to take ITIL training since 2004
These sample papers give real life ITIL Foundation questions for you
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.