ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Foundation Sample Paper 4

40 multiple choice ITIL Foundation questions complete with answers. This test can help you to prepare to sit the ITIL Foundation Exam



Example Question:

Which of the following would be valid reasons for a Service Desk to invoke escalation procedures?

  • 1 - An Incident exceeds the downtime stipulated within an SLA
  • 2 - The business impact of an Incident increases due to unforeseen circumstances
  • 3 - The number of users impacted by an incident is greater than first thought
  • 4 - A senior manager engaged in a critical business activity complains about a lack of progress being made on a particular Incident
  • A - 1, 2 & 4
  • B - 2, 3 & 4
  • C - All four
  • D - 1, 3 & 4

Answer to the question is at the bottom of the page

Download the full ITIL Sample Paper 4 for Free!


Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

Answer

The correct answer is Answer C - In all FOUR circumstances escalation procedures would be invoked.

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These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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