ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Foundation Sample Paper 2

40 multiple choice ITIL Foundation questions complete with answers. This test can help you to prepare to sit the ITIL Foundation Exam

Example Question:

Service Desk staff need?

  • 1 - A good telephone manner
  • 2 - Some technical appreciation of the supported services
  • 3 - Awareness of the likely business impact of service incidents

  • A - 1 & 2
  • B - 1, 2 & 3
  • C - 2 & 3
  • D - 1 & 3

Answer to the question is at the bottom of the page

Download the full ITIL Sample Paper 2 for Free!

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.


The correct answer is Answer B - Although the Service Desk is not necessarily a technical role some technical appreciation of the supported services would be advantageous in order to allocate events to the appropriate support teams.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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