ITIL Manager's Certificate in IT Service Management - Service Support

The increased business reliance on IT demands that computer systems are available and providing the levels of service required to enable the business to compete in today's market place.

Service Management is the key to achieving this fundamental standard, delivering a reliable, cost effective, quality service to the customer for the benefit of the business.

The Manager's Certificate in IT Service Management is for experienced IT professionals, who will be involved in the implementation and/or management of service management functions.

Service Support covers:

• Service Desk
• Incident Management
  
• Problem Management
  
• Configuration Management
  
• Change Management
  
• Release Management

ISEB ITIL Managers Page

EXIN ITIL Service Support

Book an ITIL Service Support place from £1250

 

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commenly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.