ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Service Level Management Practitioner

Release Management looks at the technical and non-technical aspects of changes to IT services ensuring that all aspects of a release are considered together and is responsible for ensuring all legal and contractural obligations of hardware and software in the organizations are met.



Holders of the ISEB Practitioner Certificate in IT Service Level Management will be able to demonstrate their competence in and their ability to:

  • Plan for the implementation of Service Level Management
  • Compile and maintain a Service Catalogue
  • Construct a suitable structure and format for Service Level Agreements (SLAs)
  • Identify Service Level Requirements (SLRs)
  • Negotiate and agree SLAs with the Customer and OLAs with the IT providers
  • Monitor, review and report on service performance against SLA and OLA targets
  • Implement and manage Service Improvement Plans (SIPs)
  • Understand the importance of good Customer relationships
  • Evaluate and review SLAs and the process of Service Level Management
  • Understand the interdependencies between Service Level Management and other IT and Service Management processes
Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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