ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL IT Service Continuity Management Practitioner

This qualification covers the Service Management discipline of IT Service Continuity Management as described in the IT Infrastructure Library Service Support book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and IT Service Continuity Management



Holders of the ISEB Practitioner Certificate in IT Service Management: IT Service Continuity Management will be able to demonstrate their competence in, and their ability to:

  • Plan for the implementation of IT Service Continuity Management
  • Initiate a project to develop an IT Service Continuity Plan
  • Undertake requirements analysis, including Business Impact Analysis and Risk Analysis
  • Define IT Service Continuity Strategy
  • Develop and implement an IT Service Continuity Plan
  • Manage IT Service Continuity Operationally as part of ‘Business as Usual’
  • Invoke an IT Service Continuity Plan, enact it during a crisis, and return to normal operations
  • Audit and review the IT Service Continuity Management process
  • Be aware of the support tools and techniques available for the implementation of IT Service Continuity Management and be able to indicate how improvements can be made
  • Prepare IT Service Continuity reports for distribution throughout the organization and monitor and report on the major metrics of the IT Service Continuity Management process
  • Understand the interdependencies between IT Service Continuity Management and other IT Service Management processes.
Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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