ITIL Foundation
Every member of the IT department has a role to play in the provision of IT services to their customers.
This responsibility is more acceptable if the staff acknowledge the disciplines of service management and fully appreciate why they have been implemented.
The Foundation Certificate in IT Service Management demonstrates this level of understanding of the Service Management disciplines.
There is also a Manager's Certificate in IT Service Management (Service Support / Service Delivery) for experienced IT professionals, who will be involved in the implementation and/or management of service management functions.
ISEB ITIL Foundation page
EXIN ITIL Foundation Page
Book an ITIL Foundation place from £695 (3 days)
Book an ITIL Foundation place from £475 (2 days)
Where to take the ITIL exam?
There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.
Where to purchase ITIL books?
The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commenly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.
Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.