ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Configuration Management Practitioner

The Configuration Management process is the foundation for successful IT service management.

At the core of this is the CMDB (configuration management database) which provides a logical model of the IT Infrastructure by identifying, controlling, monitoring and verifying all configurations items in existence.



Holders of the ISEB Practitioner Certificate in Configuration Management will be able to demonstrate their competence in, and ability to:

  • Plan for the implementation of Configuration Management
  • Design, implement maintain and manage a Configuration Management Database (CMDB)
  • Define and manage Configuration Items (CIs) through their lifecycle
  • Define and agree CI types and standard configurations
  • Define, document, agree and implement Configuration processes and procedures
  • Be aware of the support tools and techniques available for the implementation of Configuration Management and be able to indicate how improvements can be made
  • Prepare Configuration Management reports for distribution throughout the organization and monitor and report on the major metrics of the Configuration process
  • Understand the interdependencies between Configuration Management and other IT and Service Management processes

ISEB ITIL Configuration Management Practitioner Page

EXIN ITIL Release and Control Practitioner Page

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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