ITIL Configuration Management Practitioner
The Configuration Management process is the foundation for successful IT service management.
At the core of this is the CMDB (configuration management database) which provides a logical model of the IT Infrastructure by identifying, controlling, monitoring and verifying all configurations items in existence.
Holders of the ISEB Practitioner Certificate in Configuration
Management will be able to demonstrate their competence in, and ability to:
- Plan for the implementation of Configuration Management
- Design, implement maintain and manage a Configuration Management Database (CMDB)
- Define and manage Configuration Items (CIs) through their lifecycle
- Define and agree CI types and standard configurations
- Define, document, agree and implement Configuration processes and procedures
- Be aware of the support tools and techniques available for the implementation of
- Configuration Management and be able to indicate how improvements can be made
- Prepare Configuration Management reports for distribution throughout the organization and monitor and report on the major metrics of the Configuration process
- Understand the interdependencies between Configuration Management and other IT and Service Management processe
ISEB ITIL Configuration Management Practitioner Page
EXIN ITIL Release and Control Practitioner Page
Book an ITIL Configuration place from £795