ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Change Management Practitioner

Changes must be carefully managed for their entire lifecycle from initiation through to their review and closure.

A single, standardised Change process allows efficient and prompt handling of Changes in order to minimize the impact that changes have on the IT infrastructure.



  • Plan for the implementation of Change Management
  • Prioritise and assess the impact, cost, benefit and risk of proposed changes
  • Organise the Request For Change (RFC) authorization process
  • Prepare for and manage the Change Advisory Board (CAB) meetings
  • Manage changes through their lifecycle
  • Produce and manage the Forward Schedule of Change (FSC)
  • Define and agree change models and standard changes
  • Oversee building, testing and implementation of authorized changes
  • Co-ordinate the back-out of failed changes
  • Be aware of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
  • Prepare Change Management reports for distribution throughout the organization and monitor and report on the major metrics of the Change process
  • Understand the interdependencies between change Management and other IT areas

ISEB ITIL Change Management Practitioner Page

EXIN ITIL Release and Control Practitioner Page

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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