ITIL Change Management Practitioner
Changes must be carefully managed for their entire lifecycle from initiation through to their review and closure.
A single, standardised Change process allows efficient and prompt handling of Changes in order to minimize the impact that changes have on the IT infrastructure.
Holders of the ISEB Practitioner Certificate in IT Service Management: Change Management will be able to demonstrate their competence in, and ability to:
- Plan for the implementation of Change Management
- Prioritise and assess the impact, cost, benefit and risk of proposed changes
- Organise the Request For Change (RFC) authorization process
- Prepare for and manage the Change Advisory Board (CAB) meetings
- Manage changes through their lifecycle
- Produce and manage the Forward Schedule of Change (FSC)
- Define and agree change models and standard changes
- Oversee building, testing and implementation of authorized changes
- Co-ordinate the back-out of failed changes
- Be aware of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
- Prepare Change Management reports for distribution throughout the organization and monitor and report on the major metrics of the Change process
- Understand the interdependencies between
ISEB ITIL Change Management Practitioner Page