ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Capacity Management Practitioner

The goal of Capacity Management is to understand the future and current requirements of the business and ensure that the IT Service is planned to provide capacity to meet the evolving demands cost effectively.



Holders of the ISEB Practitioner Certificate in IT Service Management: Capacity Management will be able to demonstrate their competence in, and their ability to:

  • Plan for the implementation of Capacity Management
  • Define, implement and manage the following activities: collect, store and analyse capacity and performance data, produce and interpret performance and capacity reports, monitor and optimise the use of IT resources
  • Explain and use techniques for ensuring that IT capacity is aligned to current and future business requirements
  • Be aware of the support tools and techniques available for the implementation of Capacity Management and be able to indicate how improvements can be made
  • Analyse capacity related incidents, problems and statistics to determine trends, identify weak areas and propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible problems associated with performance and capacity
  • Prepare and distribute Capacity Management reports and plans throughout the organization
  • Assess and determine the impact of new technology on the infrastructure and services
  • Co-ordinate, schedule, target and focus capacity management resources
  • Understand the interdependencies between Capacity Management and other IT and Service Management processes

ISEB ITIL Capacity Management Practitioner Page

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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