ITIL Capacity Management Practitioner
The goal of Capacity Management is to understand the future and current requirements of the business and ensure that the IT Service is planned to provide capacity to meet the evolving demands cost effectively.
Holders of the ISEB Practitioner Certificate in IT Service Management: Capacity Management will be able to demonstrate their competence in, and their ability to:
- Plan for the implementation of Capacity Management
- Define, implement and manage the following activities: collect, store and analyse capacity and performance data, produce and interpret performance and capacity reports, monitor and optimise the use of IT resources
- Explain and use techniques for ensuring that IT capacity is aligned to current and future business requirements
- Be aware of the support tools and techniques available for the implementation of Capacity Management and be able to indicate how improvements can be made
- Analyse capacity related incidents, problems and statistics to determine trends, identify weak areas and propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible problems associated with performance and capacity
- Prepare and distribute Capacity Management reports and plans throughout the organization
- Assess and determine the impact of new technology on the infrastructure and services
- Co-ordinate, schedule, target and focus capacity management resources
- Understand the interdependencies between Capacity Management and other IT and Service Management processes
ISEB ITIL Capacity Management Practitioner Page
Book an ITIL Capacity place from £795