ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Availability Management Practitioner

This qualification covers the Service Management discipline of Availability Management as described in the IT Infrastructure Library (ITIL) Service Delivery book. The qualification also covers ITIL Service Management principles in general, and the interdependencies between these and Availability Management.



Holders of the ISEB Practitioner Certificate in IT Service Management: Availability Management will be able to demonstrate their competence in, and their ability to:

  • Plan for the implementation of Availability Management
  • Optimise the availability of the IT infrastructure by delivering cost effective improvements
  • Ensure IT services are designed to deliver the appropriate levels of availability
  • Report on IT availability, ensuring agree levels of availability are measured and monitored
  • Identify the Vital Business Functions
  • Be aware of the business and user perspective of the IT services
  • Achieve a reduction in the frequency and duration of incidents which impact on availability
  • Create and maintain an Availability Plan aimed at improving overall availability of services and CIs
  • Understand the techniques and calculations commonly used by Availability Management
  • Know the roles and responsibilities of Availability Management
  • Understand the interdependencies between Availability Management and other IT Service Management processes.

ISEB ITIL Configuration Management Practitioner Syllabus

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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