ITIL Foundation papers

ITIL Sample paper 1
ITIL Sample paper 2
ITIL Sample paper 3
ITIL Sample paper 4
ITIL Sample paper 5
ITIL Sample paper 6
ITIL Sample paper 7
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Starting with an ITIL foundation you can either choose to move on to a ITIL Practitioner level and specialise in one or more process areas or for those in or looking to be in a Service Management role you can take the Managers certificate

ITIL Manager's Certificate in IT Service Management - Service Delivery

The increased business reliance on IT demands that computer systems are available and providing the levels of service required to enable the business to compete in today's market place.

Service Management is the key to achieving this fundamental standard, delivering a reliable, cost effective, quality service to the customer for the benefit of the business.

The Manager's Certificate in IT Service Management is for experienced IT professionals, who will be involved in the implementation and/or management of service management functions.



Service Delivery covers:

  • Service Level Management
  • Capacity Management
  • IT Service Continuity Management
  • Availability Management
  • Financial Management for IT Services

ISEB ITIL Managers Page

EXIN ITIL Service Delivery

Where to take the ITIL exam?

There are 100's of Thompson Prometric Centres around the UK. Follow this link to get to the site to book your exam.

Where to purchase ITIL books?

The first book to purchase would be the ITIL Service Management Pocket Book £9.95 . This book is more commonly known as 'Little ITIL' and is used as reference on every ITIL Foundation course.

Below are links to the most popular itil books. The ITIL Service Support and Service Delivery are essential reading after passing your ITIL foundation exam. The Introduction to ITIL will help with your ITIL Foundation knowledge and for those trying ITIL from smaller organisations the newly released ITIL Small scale implementation book will provide guidelines to get you on your way.

ITIL Tests

Providing Free ITIL tests to users preparing to take ITIL training since 2004

These sample papers give real life ITIL Foundation questions for you


ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

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